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About the role
We are looking for an experienced specialist to join the IPS team. This role focuses on supporting customers with end-to-end integrations into our identity platform, with a particular emphasis on federated access methods (e.g. SAML SSO, LTI, SMART on FHIR). You will guide customers through onboarding, ensure smooth technical delivery, and function as a trusted advisor throughout the integration journey. You will also own key processes and partnerships, provide training and resources, and help us implement our future access strategy.
Key responsibilities:
Leading customer onboarding and integration projects from initiation to go-live.
Delivering secure SSO integrations (e.g., SAML, LTI, SMART on FHIR) that meet customer needs.
Maintaining and supporting key product partnerships (e.g., Open Athens, Granular Usage Reporting)
Collaborating with IT and engineering teams to troubleshoot and resol...