The role involves the following tasks and responsibilities:

Production Support Analyst (80%)

• Monitoring for and resolving issues across the entire tech stack: hardware, software, application and network. A majority of your time will be devoted to production support activities
• Working closely with engineering/development teams to address repetitive issues, reduce operational effort and the likelihood of future service disruptions
• Partnering with business users and other technology teams to manage significant events such as business continuity/disaster recovery tests, IPOs, stock splits, and major infrastructure changes
• Defining and refining standard operating procedures for everything from monitoring to troubleshooting complex code and infrastructure issues
• Identifying and driving opportunities to improve platform supportability through automation
• Advocating for reliability priorities in application design r...