Product Design Strategist (Digital Feature CX Discovery, Visioning & Validation)

Contract: 6-month term (with potential extension)

Location: Hybrid / Toronto

Industry Preference: Financial Services (Insurance / Wealth / Investments)

Role Overview

This role sits at the intersection of product strategy, design thinking, ensuring that incoming ideas are well-researched, aligned to business outcomes. The successful candidate will bring structure, clarity, and insight to a high volume of requests—while facilitating alignment across a diverse global stakeholder group.

Responsibilities

Research & Insight Development

Primary research methods

• Conduct qualitative research through interviews, stakeholder discovery, journey mapping, and facilitated workshops
• Design and facilitate collaborative discovery sessions to uncover busines...