About the opportunity

The Principal Solutions Specialist IV in the Product Solutions Team is a Dayforce subject matter expert who conducts data‑driven analysis to identify ticket trends and macro‑level gaps among the Dayforce client base, and applies technical solutions to solve these problems. The goal is to: Improve the effectiveness of the Customer Support organization Reduce cycle times for support ticket resolution Influence the product roadmap toward improved customer experience and supportability Provide oversight on the quality and prioritization of defects Assist with widespread, complex and critical issue resolution This involves ideation, planning, executing, leading and contributing to various people, product and process‑based initiatives. The role assumes a leadership capacity within the team and the ability to handle escalations and lead efforts during widespread, critical situations impacting the Dayforce organization. It requires efficient collaboration with te...