Elevate platform reliability as the Principal Incident Manager at Questrade Financial Group. Lead critical incident management for a high-stakes trading environment while fostering a culture of innovation and resilience.
This role demands a leader skilled in technical coordination and communication. You will be the key driver for incident response, guiding cross-functional teams and ensuring timely resolutions. Your expertise in distributed systems and cloud infrastructure will facilitate a seamless recovery process, enhancing customer experiences and operational stability.
Key Responsibilities:
• Command the end-to-end incident lifecycle effectively
• Lead engineering and security teams during incidents
• Collaborate with vendors for unified recovery efforts
• Conduct post-incident reviews and implement improvements
• Develop incident management playbooks and automate processes
Requirements:
• Minimum 5 years in incident management or SRE
• Experience in ...