Overview

As a Principal Customer Success Manager (Principal CSM), you will serve as a senior strategic partner to our most complex and high‑value customers, acting as a thought leader and mentor within the Customer Success organization. You will drive customer value, influence product direction, and establish best practices.

Responsibilities

• Strategic Customer Management – Own executive relationships, define success metrics, drive adoption, and ensure long‑term satisfaction and retention.
• Thought Leadership & Best Practices – Lead cross‑functional initiatives, develop frameworks, playbooks, and templates; represent Customer Success in product feedback loops.
• Mentorship & Leadership – Coach and mentor other CSMs; serve as a role model, driving a culture of excellence and collaboration.

Qualifications

• 8+ years in Customer Success, Account Management, or Strategic Consulting...