As a Premier Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through an exceptional level of pro-active customer care and service to Enterprise Global & Regional Accounts, while optimising new business opportunities by providing suitable solutions to customers’ requirements.
Key responsibilities:
Build and maintain excellent relationships by pro-actively investigating customers specific needs and by follow-up methods.
Pro-actively provide accurate information and guidance via friendly and professional multi-channel communication.
Provide solutions to any customer service issues and enhance customer experience by identification of optimal long-term solutions.
Input accurate and timely information into systems and use appropriate tools to deliver standard reports to Key Customers and Customer Experience management.