Pre-Assessment Agent – Automotive Software Support

This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$32.00/hr - CA$32.00/hr

Direct message the job poster from HCLTech

About the Role

As a Pre-Assessment Agent for Automotive Software Product Support, you will play a critical role in assisting dealerships with diagnostic software and hardware issues related to vehicle modules and systems. You will provide initial responses, troubleshoot issues, and ensure timely resolutions while maintaining compliance with company standards.

Key Responsibilities

• Monitor transactions, review reports, and assist dealerships with diagnostic software/hardware issues.
• Provide initial acknowledgment and solutions to dealers and technicians via phone, email, and GTAC system.
• Handle inquiries ranging from sim...