Mercier Consultancy is thrilled to announce an opening for a Portuguese-Speaking Customer Support Representative in our Subscription-Based Services Department! In this key role, you will provide top-notch assistance to our Portuguese-speaking customers, helping them navigate our subscription services and ensuring they have a seamless experience.

This position is perfect for individuals who are passionate about customer service and enjoy working in a dynamic environment. If you have excellent communication skills and a keen interest in subscription-based services, we would love to hear from you!

Responsibilities

• Assist customers in Portuguese via phone, email, and chat regarding subscription inquiries and issues
• Guide clients through the subscription process, including sign-ups, cancellations, and account management
• Maintain accurate records of customer interactions in our support system
• Collaborate with teams to resolve customer i...