Mercier Consultancy is excited to announce an opening for a Portuguese-Speaking Customer Support Representative in our Online Marketplace Platform Department! In this vital role, you will provide exceptional support to our Portuguese-speaking customers, assisting them with inquiries related to our marketplace platform and ensuring a seamless shopping experience.

This position is perfect for individuals who are passionate about e-commerce and customer service. If you have strong communication skills and a desire to help others, we want to hear from you!

Responsibilities

• Respond to customer inquiries in Portuguese through phone, email, and chat
• Assist clients with questions about listings, orders, payments, and platform functionalities
• Document customer interactions and resolutions accurately in our support system
• Collaborate with internal teams to solve customer issues and improve the platform experience
• Guide users on bes...