Mercier Consultancy is excited to offer an opportunity for a Portuguese Speaking Customer Service Representative for our Client, a leading SaaS company, based in Greece. In this pivotal role, you will provide top-notch support to our Portuguese-speaking clients, assisting them with inquiries related to our software solutions and services.

Your fluency in Portuguese will be essential as you guide customers through our platform, helping them resolve issues and understand how to maximize their use of our software. You will play a critical role in ensuring customer satisfaction and supporting the growth of our services in the Portuguese-speaking market.

Responsibilities

• Deliver exceptional customer service in Portuguese through phone, email, and chat for software-related inquiries
• Assist clients with onboarding, product features, and troubleshooting technical issues
• Document customer interactions accurately within our CRM system
• Work ...