Mercier Consultancy is seeking a dedicated Portuguese Speaking Customer Service Representative for our Client, a leading Public Utilities Company. In this vital role, you will provide exceptional support to Portuguese-speaking customers, assisting them with inquiries related to utilities services, billing, and account management.

Your fluency in Portuguese will be essential for effectively communicating with customers, helping them understand their utility services, resolving issues, and ensuring their satisfaction with our client's offerings. You will be instrumental in maintaining a high level of customer service and fostering positive relationships with the community.

Responsibilities

• Deliver outstanding customer service in Portuguese via phone, email, and chat regarding public utilities inquiries
• Assist customers with account-related questions, billing issues, and service requests
• Resolve complaints and troubleshoot issues efficiently ...