Mercier Consultancy is thrilled to offer an exciting opportunity for a Portuguese-Speaking Customer Service Representative in our Client's Airline Reservations Department based in Greece. In this vital role, you will provide exceptional support to Portuguese-speaking customers, assisting them with their airline reservations and travel inquiries.

Your fluency in Portuguese will be essential as you guide clients through the booking process, help with changes or cancellations, and address any questions or concerns they may have regarding their travel plans. Your dedication to customer service will contribute significantly to a seamless travel experience for our clients.

Responsibilities

• Deliver outstanding customer service in Portuguese via phone, email, and chat regarding airline reservations and travel-related inquiries
• Assist customers with booking flights, making changes, and processing cancellations
• Resolve customer issues and complaints...