Mercier Consultancy is looking for a Portuguese Speaking Customer Expert to join a leading telecommunications company based in Athens, Greece. In this role, you will be responsible for delivering excellent customer service to Portuguese-speaking clients, assisting them with various telecom-related inquiries and issues.

Your role will involve providing timely and effective support, ensuring customer satisfaction, and contributing to the company’s reputation for outstanding service.

Responsibilities

• Provide exemplary customer support in Portuguese
• Assist customers with telecom products, services, billing, and troubleshooting
• Manage and resolve customer complaints promptly and professionally
• Document customer interactions accurately in the system
• Collaborate closely with technical and operational teams to solve customer issues
• Identify opportunities for upselling or cross-selling telecommunications products
• Partic...