Mercier Consultancy is pleased to offer an exciting opportunity for a Portuguese Speaking Customer Care agents to join our Client's Digital Banking team in Greece. This position includes fully paid relocation, providing a fantastic chance for talented professionals to advance their careers in a dynamic and innovative banking environment.

In this role, you will provide expert support to Portuguese-speaking customers, assisting them with digital banking services, resolving inquiries, and ensuring a seamless banking experience through digital channels.

Key Responsibilities

• Provide exceptional customer care in Portuguese through phone, email, and chat platforms for digital banking clients.
• Assist customers with account management, transaction inquiries, online banking navigation, and troubleshooting.
• Ensure timely resolution of customer issues, maintaining high satisfaction levels.
• Document customer interactions accurately in CRM systems ...