Mercier Consultancy is actively seeking a Portuguese Speaking Customer Care Agent to join our dedicated team! In this pivotal role, you will provide outstanding support to our Portuguese-speaking clients, ensuring that their inquiries are handled with professionalism and efficiency.

As a Customer Care Agent, your primary responsibility will be to assist customers with questions related to our products and services. Your expertise in customer communication and commitment to excellence will play a significant role in enhancing client satisfaction and loyalty.

Responsibilities

• Engage with Portuguese-speaking clients through phone, email, and chat to address their inquiries
• Assist customers with product-related questions and resolve service issues
• Document and maintain accurate records of customer interactions in our CRM system
• Collaborate with other teams to ensure timely resolution of customer concerns
• Advise customers on b...