Mercier Consultancy is seeking a dedicated Portuguese Speaking Customer Service Representative to join our Client's Online Gaming Platform team. In this engaging Junior role, you will provide top-tier support to Portuguese-speaking gamers, assisting them with inquiries, technical issues, and account management.

Your fluency in Portuguese will be essential in delivering clear and empathetic communication, helping users enjoy a seamless gaming experience. You will be a key point of contact, ensuring that customer issues are resolved promptly and effectively.

Responsibilities

• Provide exceptional customer service in Portuguese addressing gaming platform inquiries
• Assist customers with account setup, troubleshooting, and gameplay issues
• Handle complaints and provide timely resolutions to maintain customer satisfaction
• Document all customer interactions accurately in the CRM system
• Collaborate with technical and game development tea...