Mercier Consultancy is seeking a dedicated Portuguese Customer Service Representative to join our Client's Logistics & Courier Firm, with the opportunity for relocation to Greece. In this critical role, you will provide exceptional customer support to Portuguese-speaking clients, helping them manage their logistics and courier service needs efficiently.

Leveraging your Portuguese language skills, you will communicate with customers regarding shipment tracking, service inquiries, and issue resolution. You will play a vital role in ensuring timely and accurate information flow, contributing to customer satisfaction and operational excellence.

Responsibilities

• Provide excellent customer service in Portuguese for logistics and courier service inquiries
• Assist customers with tracking shipments, resolving delivery issues, and answering service-related questions
• Process customer requests and complaints promptly and effectively
• Maintain a...