Mercier Consultancy is actively seeking a motivated Portuguese Customer Service Representative for our E-Commerce Platform team. This role offers the exciting opportunity to relocate to Greece, with support provided throughout the relocation process. As a key member of our customer service department, you will assist Portuguese-speaking customers by addressing their inquiries, resolving issues, and ensuring a seamless shopping experience.

If you are passionate about e-commerce and customer satisfaction, and eager to embrace a new adventure in Greece, we encourage you to apply!

Responsibilities

• Handle customer inquiries and complaints in Portuguese.
• Provide product information and support related to the e-commerce platform.
• Resolve customer issues promptly and professionally to maintain high customer satisfaction.
• Document customer interactions accurately using CRM systems.
• Collaborate with internal teams to improve customer ex...