Mercier Consultancy is seeking a dedicated Portuguese Customer Service Representative for our Client, a leading Airline Booking Company based in Athens, Greece. In this key position, you will provide excellent support to Portuguese-speaking customers, assisting them with airline bookings and travel-related inquiries.

Your proficiency in Portuguese will be instrumental in helping clients book flights, manage reservations, and resolve any issues they encounter. By delivering exceptional service, you will play a vital role in ensuring a smooth and enjoyable travel experience for our customers.

Responsibilities

• Provide outstanding customer service in Portuguese regarding airline bookings and travel inquiries
• Assist customers with flight reservations, changes, cancellations, and special requests
• Resolve customer issues promptly and professionally
• Maintain accurate records of customer interactions within the CRM system
• Coordinate wi...