Join BMO as a Portfolio Manager for Customer Lifecycle and Sales Enablement in Toronto. Drive strategic initiatives, enhance governance, and optimize customer journeys in this hybrid position.
As the Senior Manager, you will orchestrate multiple customer lifecycle initiatives while ensuring effective performance governance. This role demands strategic thinking and stakeholder management skills to influence cross-functional teams and support retail banking objectives. Partner with experts across Product, Marketing, and more to facilitate alignment and execution.
Key Responsibilities:
• Develop and operationalize portfolio strategies across customer journeys
• Facilitate governance forums for aligned decision-making
• Act as central PMO for coordinated portfolio delivery
• Lead initiatives that drive sales enablement and cross-sell
• Establish KPIs for tracking performance across journeys
Requirements:
• Minimum 7 years in program delivery or retail banking
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