Mercier Consultancy MD is currently seeking Polish Speaking Customer Support Representatives to join our team in Sofia. This is a great opportunity for individuals fluent in Polish who are passionate about delivering exceptional customer service. In this role, you will be the primary point of contact for our Polish-speaking customers, providing timely and effective support, resolving inquiries, and contributing to a positive customer experience. Key Responsibilities Provide high-quality customer service to Polish-speaking clients through phone, email, and live chat
Answer customer inquiries regarding products, services, and account management promptly and accurately
Assist with resolving complaints and technical issues, ensuring customer satisfaction
Maintain accurate documentation of customer interactions and transactions
Collaborate with internal departments to ensure smooth and effective service delivery
Stay updated on product features and company policies to provide...