Mercier Consultancy is excited to announce an opening for a Polish-Speaking Customer Support Representative in our Online Marketplace Platform Department! In this crucial role, you will provide outstanding support to our Polish-speaking clients, assisting them with their inquiries regarding our online marketplace and ensuring a seamless shopping experience.

If you are passionate about e-commerce and delivering exceptional customer service, we encourage you to apply for this dynamic opportunity!

Responsibilities

• Respond to customer inquiries in Polish via phone, email, and chat
• Assist clients with questions about product listings, orders, and payment processes
• Document customer interactions and solutions accurately in our support system
• Collaborate with internal teams to solve issues and enhance customer satisfaction
• Provide guidance on best practices for using the online marketplace effectively
• Collect and relay ...