Mercier Consultancy is excited to offer a unique opportunity for a Polish-Speaking Customer Support Representative in our Logistics Department located in Athens, Greece! In this dynamic role, you will support our Polish-speaking clients by addressing their logistics inquiries and providing outstanding service to ensure smooth operations.

This position is ideal for individuals who are passionate about logistics and customer service and who are excited to work in an international environment. Join us in supporting our clients with excellence and efficiency!

Responsibilities

• Respond to customer inquiries in Polish via phone, email, and chat
• Assist clients with logistics-related issues, including shipment tracking and delivery questions
• Document customer interactions and solutions accurately in our support management system
• Collaborate with logistics teams to resolve complex inquiries and enhance service delivery
• Provide cust...