Mercier Consultancy MD is seeking a Polish Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation support. This role presents an excellent opportunity for Polish speakers to engage in a rewarding customer service career within a dynamic and multicultural environment.
Key Responsibilities
- Provide outstanding customer support and solutions to Polish-speaking clients through phone, email, and chat.
- Resolve customer inquiries efficiently, ensuring a high level of customer satisfaction.
- Maintain accurate documentation of customer interactions using CRM systems.
- Collaborate with internal teams to address and resolve complex customer issues.
- Stay informed about company products, services, and policies to deliver accurate information.
- Contribute to ongoing improvements in customer service processes and experience.
Requirements