Polish-Speaking Road Services Specialist – Porto, Portugal

Role Overview Based in the vibrant and historic city of Porto, you will support a leading international road services provider. When drivers in Poland face a breakdown, an accident, or a flat tire, you are the voice of reason and the person who gets them moving again.

Your Responsibilities

• Emergency Dispatch: Receive calls from Polish-speaking customers and assess their roadside emergency needs.
• Service Coordination: Organize towing, on-site repairs, or alternative transportation through a network of providers.
• Policy Guidance: Help customers understand their service levels and insurance coverage in a calm, professional manner.
• Real-Time Documentation: Log all incident details into the system to ensure a seamless assistance process.
• Empathe...