Mercier Consultancy is excited to offer a unique opportunity for a Polish Speaking Customer Service Representative for our Client's Ride-Sharing Platform, located in Greece. In this vital role, you will provide exceptional support to our Polish-speaking customers as they navigate our ride-sharing services.

Your fluency in Polish will be essential in assisting clients with inquiries related to ride bookings, driver coordination, and account management. You will play an integral part in ensuring a smooth and positive experience for users of the platform, enhancing their satisfaction and loyalty.

Responsibilities

• Provide outstanding customer service in Polish through phone, email, and chat for ride-sharing inquiries
• Assist customers with ride bookings, cancellations, and modifications
• Resolve customer issues and complaints efficiently and professionally
• Document customer interactions accurately in our CRM system
• Work closely...