Mercier Consultancy is thrilled to offer a fantastic opportunity for a Polish Speaking Customer Service Representative for our Client's Logistics & Courier Company. In this vital role, you will provide exceptional support to our Polish-speaking customers, assisting them with inquiries related to logistics services, parcel tracking, and shipping solutions.

Your fluency in Polish will be essential as you guide clients through the logistics process, addressing any concerns and ensuring a smooth experience with our services. You will play a significant role in enhancing customer satisfaction and helping them navigate their shipping needs effectively.

Responsibilities

• Provide excellent customer service in Polish through phone, email, and chat regarding logistics and courier inquiries
• Assist customers with questions about shipping options, tracking packages, and order status
• Resolve customer issues and complaints promptly and professionally<...