Mercier Consultancy MD is looking for dedicated Polish-Speaking Customer Experts to join our team supporting a leading insurance company in Greece. In this role, you will provide exceptional service to Polish-speaking clients, helping them navigate insurance products, claims, and policy inquiries with professionalism and care.

Key Responsibilities

• Provide professional customer support to Polish-speaking clients via phone, email, and chat regarding insurance products, claims, and policy details.
• Assist customers in understanding coverage, processing claims, and resolving issues promptly and accurately.
• Maintain detailed and up-to-date records of customer interactions within the CRM system.
• Collaborate with internal teams to ensure efficient handling of customer requests and complex cases.
• Stay informed about insurance products, company policies, and regulatory requirements.
• Provide feedback to improve customer servi...