Mercier Consultancy is seeking a Polish-Speaking Customer Expert to join a reputable automotive company. In this role, you will be responsible for providing exceptional customer support to Polish-speaking clients, ensuring their inquiries and issues are addressed efficiently and effectively.

You will act as a key point of contact between the company and its customers, delivering high-quality service to enhance customer satisfaction and loyalty in the automotive sector.

Responsibilities

• Respond to customer inquiries and provide support in Polish via phone, email, or chat
• Assist customers with automotive product information, services, and issue resolution
• Manage and resolve customer complaints promptly and professionally
• Collaborate with technical and operational teams to provide solutions
• Maintain accurate records of customer interactions and transactions
• Identify trends in customer feedback and suggest improvements