Position Responsibilities

Handle sensitive issues in order to ensure customer satisfaction;

Provide detailed oral and written communication to business areas regarding inquiry resolutions;

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives;

Meet personal/team qualitative and efficiency targets.

Apply premium payments and deposits to policies

Facilitate changes in payment mode, banking details, and pre-authorized checking

Process wire, refund, suspense clearing, premium offset and chargeback

In charge of responding to general billing and policy change inquiries

Conduct research and histories

Required Qualifications

Excellent verbal and written communication skills

Keen attention to detail with strong analytical abilities

Previous experience in the customer service industry

Preferred Qualifications