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Policy Serving Officer

Company: AXA Group

Location: hong kong, London

Posted: June 04, 2026

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Position Details

Responsibilities:

  • Prepare Policy Documents, issue Billing with planned service standard
  • Assist in handling quality inquiry to internal departments and resolve daily operation issues and follow up to meet customers’ expectation
  • Prepare the Management and Financial reports 
  • Participate in projects as assign and perform UAT
  • Ensure quality work output and accuracy
  • Qualifications:

  • At least 3 years’ relevant work experience, preferable in EB policy administration
  • University degree of any discipline
  • Responsible, organized, structured and able to work independently under pressure
  • Excellent communication and interpersonal skills
  • Good customer service skills
  • Good PC skills including Word and Excel
  • Good command of both spoken and written English and Chinese
  • About AXA Hong Kong and Macau

    AXA Hong Kong and Macau is a member o...