The Players Club Representative provides quality customer service, issues Player’s Club cards to new and existing guests efficiently and accurately and carefully executes promotions/events. Assists and maintains a comfortable, positive environment for guests that enter the casino facility. Answers the telephone and takes messages when necessary, transfers all calls to appropriate persons and answers basic questions asked by caller. Works on a rotating schedule with other Players Club Representatives to document motor coach arrivals, distribute group packages; records guest head counts, handles problems with guests or group leaders. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objective.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:1. Provide the highest level of Customer Service to Guests at all times.2. Respond to all guest inquiries in a professional, courteous and friendly manner....