Responsibilities:

1. Responsible for the day-to-day tier 2 operational services and support for Microsoft 365 Collaboration applications including Microsoft Exchange, Teams, SharePoint, OneDrive, Stream (on SharePoint), AdobeSign, Power Apps.
2. Manage Ticket Queue and incidents within Service Now.
3. Must demonstrate mid-level expertise with Power Apps and Power Automate.
4. Must have knowledge and experience with reading and customizing Power BI Reports.
5. Creation and maintenance of Exchange environment management documentation as necessary.
6. Preferred administrative skills managing Adobe Sign user and group accounts.
7. Communicate and collaborate with the Tier 3 team on complex issues and/or complex support tickets, elevating them when necessary.
8. Assist the Tier 3 team with creating, updating, and maintaining Knowledge Base articles for the various Power Platform features.
9. Collaborate with other IT teams ...