About the Role

The Personal Lines Manager is responsible for overseeing the day-to-day operations of the Personal Lines department, ensuring efficient workflow management, strong service standards, and effective support for both service and sales teams. This role provides leadership to Customer Service Representatives (CSRs), manages operational processes such as downloads and ticket assignments, and ensures the timely handling of renewals and new business.

The successful candidate will combine strong operational discipline with leadership capabilities to maintain service excellence and support continued brokerage growth.

Key Responsibilities

• Operational Management
  • Oversee daily Power Broker downloads and ensure accurate, timely processing of transactions.
  • Monitor workflows to ensure endorsements, policy changes, and updates are correctly reflected in the system.
  • Maintain consistent operational process...