The opportunity

We are currently seeking a highly experienced and dynamic Service Manager to lead the client management activities on our multi-country payroll operate engagements. 

The role will reside within our Service Management Office (SMO). SMO is a centralized function responsible for overseeing and coordinating the delivery of payroll services across multiple-countries and servicing the client globally in line with the EY Payroll Operate practices. SMO ensures that the client service management is standardized, efficient, compliant and adheres to the global contracts and solutions. 

Responsibilities

• Collaborate with Engagement Partners (EPs) and Engagement Managers (EMs) to ensure consistent service delivery and client management for designated accounts.

• Coordinate with global teams to deliver payrolls that meet contractual scope, timeliness, quality, and service level agreements.

• Develop...