Sutherland Global Services is seeking a dedicated individual to take ownership of service for a group of Thredd clients in Colombi, Atlántico. The role combines client advocacy with problem-solving and incident management, addressing technical issues related to transaction processing while leveraging data analysis for service enhancements.

Applicants should have strong analytical skills, the ability to effectively communicate with both technical and non-technical stakeholders, and be capable of contributing to process improvements and team collaboration.