Enhance patient care at BGH as a Part-Time Patient Experience Specialist in Kingston. Collaborate with staff and families to ensure effective management of feedback and promote a patient-centered culture.
In this temporary part-time role, you will join the Quality Improvement Department for up to three months. You will manage compliments, concerns, and suggestions from patients and families, aiming to bridge gaps in communication. Your skills in project management, conflict resolution, and statistical analysis will be vital in measuring and improving patient satisfaction.
Key Responsibilities:
• Coordinate patient and family feedback on experiences
• Acknowledge concerns and direct them appropriately
• Investigate issues with staff and physicians
• Design frameworks for measuring family satisfaction
• Provide training on patient-centered care concepts
Requirements:
• Bachelor's degree in a health-related field
• Minimum 3 years of patient relations experie...