Bilingual Patient Care Specialist

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

What you will do

• Single point of contact for patients enrolled in the Patient Support Program and prescribing physician, if applicable.
• Conduct welcome calls to gather relevant information, introduce patients to the support program, and obtain patient consent as required.
• Inform patients about all program offerings including case management support, reimbursement support, self‑injection training, prescription coordination and ongoing compliance.
• Understand the molecule(s) in full detail.
• Maintain expert knowledge of reimbursement mechanisms in public and private arenas within the assigned territory.
• Act as a patient advocate, exploring all options for funding of medications, determine coverage details, and develop/maintain complete accurate documentation to facilitate successful reimbursement.
• Admini...