Schedule - Shift - Hours Full Time - Days
Provide world-class service by answering incoming patient calls across multiple regions, assisting with scheduling, registration, insurance verification, and general inquiries.
This role ensures accurate documentation, supports high call-volume environments, and delivers a warm, professional patient experience while following established protocols and maintaining performance standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all the duties that may be assigned.
Answer incoming patient calls with a professional, friendly, and upbeat attitude; respond to patient concerns and inquiries with accuracy and empathy, aiming for one-call resolution whenever possible.
Follow approved scripts and protocols based on call type to ensure consistency and quality.
Register new patients, verify insurance and personal information in compliance with HIPAA, and gather all necessary details to support timely an...