Job Description:
To take overall responsibility for the Parts business, improve existing customer relations & develop new ones, manage supplier relationships and agreements. To lead the Parts team and ensure excellent customer service and support, and to grow the business in line with our strategic plans.
Key Responsibilities & Duties:
Continually review & analyse the Parts business, implementing agreed strategic plansContinually monitor & improve customer service levels being delivered by the Parts teamOversee the management of stock (daily & emergency orders, new and warranty parts returns)Monitor, analyse and report monthly on department performance against budgets and KPIsCompile Parts tender submissionsManage key accountsBusiness development, including travelling to customers and prospect premisesAssist in managing departmental/product promotions & pa...