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Position Details
Key Responsibilities
Ensuring that our partners deliver measurable and timely value to clients through the implementation and ongoing customer journey activities. Maintain visibility into partner implementation progress. Engage cross-functionally to fast-track delivery, ensuring milestones are met. Proactively identify risks, reduce friction and manage escalations, facilitate 'path to green' plans, and engage relevant stakeholders to resolve issues. Ensure escalations are tracked, managed with urgency, and surfaced appropriately. Collaborate with Enablement to assess partner readiness and alignment. Drive partner capability growth via structured readiness activities and shadowing opportunities. Partner with Delivery, Support, Product, and Cloud teams to streamline implementation support. Capture and report on delivery outcomes, escalation trends, and readiness indicators. Contribute to the ...