This role serves as a first line of support and point of contact for partners accessing the new partner portal.
Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
Responsibilities include troubleshooting and responding to inquiries from Partners wishing to gain access to the partner portal, and includes onboarding, persona provisioning and facilitating demo trial orders.
Partner Portal Support
Partner portal onboarding, provisioning, profile enablement, partner contact personal administration, login credential setup and triage, demo and trial order processing
Point of contact and triage for external partner portal inquiries.