Elevate your customer service career as a Part Time Global Service Desk Analyst at Long View. Support IT systems and aid clients from Calgary to Vancouver in a dynamic environment.
Long View is seeking a dedicated part-time analyst for its Integrated Global Services team. This role provides tier I support, solving customer issues and ensuring service excellence across various locations. You'll engage with a diverse clientele and foster collaboration within your team, contributing to Long View's positive workplace culture.
Key Responsibilities:
• Document customer issues in the ticket management system
• Analyze symptoms and provide immediate resolutions
• Dispatch incidents to Tier II support when necessary
• Assist with internal and external escalations
• Identify and propose process improvement opportunities
Requirements:
• 2+ years in a technical support role
• Excellent written and verbal communication skills
• Ability to troubleshoot technical issu...