Overview:
We are a global leader in advanced accessories and essential chemicals, manufacturing products across North America, Europe, and Asia.
Our expertise lies in producing intermediate chemicals and high-performance polymers for diverse industries.
OPEX Specialists are pivotal in Customer Service, acting as process owners and system experts for critical platforms like SAP and eSystems.
They specialize in driving continuous improvement by optimizing processes and resolving complex issues to enhance operational efficiency within the Customer Experience organization.
**Responsibilities**:
Regional Process Ownership:
- Act as the regional expert and owner for customer service processes, ensuring alignment with global standards.
- Collaborate with CX, Supply Chain, and Commercial teams to maintain business rule alignment and compliance.
System Management and Support:
- Manage SAP, SAP interfaces, and Order Cockpit 2.0 as a key user, overseeing...