About the Role

As OTC/ Accounts Receivable Senior Specialist with Dutch language skills, you will be the focal point for customer AR issues for all brands, handling incoming and outgoing phone calls and managing customer interactions. Your role will involve creating visibility models to analyse trends and root causes, improving daily processes, and providing MIS reporting. You will manage customer and internal escalations, perform regular reviews of KPIs and SLAs, and ensure periodic reconciliation of customer accounts. 

You will dive deep into chronic overdue accounts, implement solutions, and handle business correspondence in Dutch, including translations into English. Conducting customer visits when necessary and ensuring all relevant information from customer interactions is captured and shared with internal stakeholders will be crucial. Effective collaboration with different functions in upstream teams and taking ownership of both happy and unhappy ...