Job Purpose

This role is accountable for delivering consistent, accurate, and digitally enabled O2C operations across multiple workstreams and clients. The O2C Manager drives service quality, automation adoption, workforce capability, and client partnership to achieve high performance and predictable outcomes. The role is critical in shaping a future‑ready, analytics‑driven O2C function that reduces rework, strengthens control integrity, and improves customer experience at scale.

Role Goals (Outcome Focused & Leadership Aligned)

• Ensure High-Quality, Predictable Service Delivery
• Achieve stable, accurate, and timely O2C outcomes across countries and processes.
• Reduce escalations, errors, and rework through strong governance and proactive risk management.
• Maintain SLA compliance and quality benchmarks across teams.
• Strengthen Client Relationships & Service Confidence
• Serve as a strategic point of con...