Shape customer satisfaction as an Order Management Specialist with Irving Consumer Products. This hybrid role emphasizes the efficient processing of orders, ensuring seamless customer experiences through your attention to detail.
As a specialist, you will oversee the entire order cycle for assigned customer accounts. You'll collaborate with customers for order revisions, resolve discrepancies, and ensure compliance with internal policies. Your ability to utilize ERP and CRM systems will be crucial in maintaining accurate records and supporting order fulfillment processes.
Key Responsibilities:
• Monitor and manage customer purchase orders efficiently
• Revise and confirm details with customers
• Address and resolve any order discrepancies
• Analyze fulfillment data to recommend process improvements
• Support KPI tracking related to accuracy and satisfaction
Requirements:
• Post-secondary education in a relevant field
• 3+ years of related experience
• S...