Order Management Customer Call Support Senior Analyst (Location: Bogotá)

About the job

Support accurate, efficient, and compliant customer order processing and manage requests from customers. Provide proactive problem resolution, coordinate with related functions, and contribute to continuous improvement.

Key Responsibilities

• Manage and administer customer orders to meet agreed service levels.
• Monitor order validation, identify and resolve exceptions, and ensure accurate processing.
• Block orders for delivery or billing when necessary and follow up to remove block after issue resolution.
• Modify orders per stakeholder requests (e.g., delivery date or quantity changes) and document changes.
• Coordinate with local and cross‑functional stakeholders to ensure proper stock allocation and mitigate out‑of‑stock situations.
• Ensure deliveries and invoicing processes align with expected lead ti...