The Order Automation Associate is responsible for validating and resolving customer purchase orders and quotations submitted through the Esker Order Management portal. This role ensures order accuracy, identifies discrepancies, and partners with Sales and internal teams to resolve issues efficiently while driving continuous improvement in order automation processes.
This position plays a critical role in delivering a smooth customer experience by ensuring orders are complete, accurate, and processed correctly the first time. JOB DUTIES:
Review and analyze customer purchase orders and quotations submitted through the Esker Order Management portal
Validate order data for accuracy, completeness, and compliance with business requirements
Identify, troubleshoot, and resolve discrepancies related to pricing, addresses, formats, and order layouts
Communicate issues clearly and professionally with the Sales team and other internal stakeholders
Escalate unresolved or com...